Tuesday, 19 June 2012

Emma Bridgewater China

Regular readers will have noticed that I use Emma Bridgewater ‘Toast’ china; I like it a lot and have spent a small fortune on it – just ask Mr Simply Veg!

I’ve noticed the glaze cracking on some of the pieces recently; I don’t put my china in the oven or on a hot hob so I can’t see why it’s happening. I don’t think this is acceptable and have contacted the company to see what they have to say. Surely mugs and plates should last longer than 2½ years?

I’m not expecting much joy from them to be honest – they’ll probably say it’s my fault for daring to serve hot food on a dinner plate or for putting hot coffee in a coffee mug!

Does anyone else have this china and this problem?  I’d be very interested to hear of your experiences.

At the company’s request I’ve sent back three mugs for them to inspect to see if they’re faulty. I suspect I know what their reply will be but, who knows, I could be pleasantly surprised; I’ll let you know when I hear anything.

Update 12.7.12

Well, I have finally received three new mugs to replace the three I returned. Getting the replacements was a bit like pulling teeth and involved an exchange of no fewer than fourteen emails and one phone call...! I could have walked to the factory in Stoke-on-Trent and back in the time it took.

Sadly, there was no replacement for the three dinner plates and four mugs which have already gone to the great china dump in the sky; it should also be noted that in the last week the glaze has started cracking on another two mugs. Hmmm…here we go again.

I won’t be chucking all my Toast china in the bin just yet and buying a whole new set but, when I do, it most certainly won’t be from Emma Bridgewater. Their customer service leaves a hell of a lot to be desired – I had the distinct impression that they were trying to stonewall me, hoping I’d give up and go away. They clearly don't know me. This particular china was not worth the money and, frankly, for an outlay of well over £1000 I expect better.

I won't ever buy another piece of Emma Bridgewater china - it looks nice but looks aren't everything.

1 comment:

  1. Hmmm, interesting one. We have a chipped plate where someone threw it in to the dishwasher but other than that, the glaze on the Polka Dot lot seem ok, even on my bakeware. I wonder if it's to do with the glazing on that range? I'll inspect my mugs though just incase! But 2 years is a ridiculous amount of time for something to 'blow'. I have cheap Tesco mugs that have lasted longer. DIL xxx